It's incredibly convenient for flying out the next day, so we will use the Paddington Hilton, although the standards have slipped a bit and it is a very busy place. The whole process involved hours of holding on the phone and frustration. No email or response from the hotel, so several days later I again called Hilton customer service and a supervisor finally added the points to my account without involving the hotel. I did and was assured by the US Hilton rep that the hotel would email me confirming the points. They said it was too late in the evening to call the hotel, so call them tomorrow. After a few days, I called Hilton customer service and they set up a rewards program. I returned to the US and there was no email. She said she would set up a Hilton Rewards account and add 5000 points, emailing me the details. ![]() The manager acknowledged the problem, but couldn't give a cash refund as we'd booked through a third party. ![]() The mechanic came but it died again almost immediately. The A/C wasn't working and with the heat wave, the room was incredibly hot all through the night. I wasn't going to submit a review, as we have had a good experience in the past and one bad one won't stop us staying again, but the service afterwards was so bad I changed my mind.
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